FAQS

Question: Where is my order confirmation email?
Answer: An order confirmation email is automatically sent when an order is placed. If you do not see it in your inbox, please check your spam or junk folder. If you still cannot find the email, we are happy to assist you. Please contact us at support@benzbae.com.

Question: How to correct my address after entered an incorrect address?Answer: If you accidentally entered an incorrect address or it was auto-filled incorrectly, please reply to your order confirmation email to confirm the correct address. If you realize the address is wrong, notify us via email at support@benzbae.com within 12 hours of placing your order. We can update the address during this time frame. Please note that after 12 hours, no refunds will be provided for incorrect address submissions.

Question: What currency are the prices listed on the website?
Answer: All prices are displayed in USD.

Question: I just placed an order. When will it be shipped?
Answer: We strive to ship items as quickly as possible. Please allow 3-7 working days for order processing before shipment. The typical shipping timeframe is 14-21 days.

Please note that due to COVID-19, there may be delays beyond the standard shipping period of 2-4 weeks. These delays depend on flight availability and the customs regulations in your country. We sincerely appreciate your patience and understanding during these challenging times. We are working diligently to ensure your items reach you safely.

Question: When will I receive my tracking number?
Answer: Tracking numbers are typically updated 3-5 days after your order has been shipped. If you haven’t received a tracking number within 7 business days, please reach out to us at support@benzbae.com.

Question: How long does shipping take?
Answer: Shipping times are only estimates and, unfortunately, cannot be guaranteed, especially during COVID-19. On average, shipping takes around 2-4 weeks to most countries.

Question: When will my order ship?
Answer: Orders are typically processed within 3 to 7 business days. If you need to change the shipping address or cancel the order, please inform us within 12 hours of placing your order. If we do not receive an email from you within this timeframe, we will assume that the details are correct and proceed with processing.

Once your order is processed, your items are usually shipped within 3 to 7 days. For international orders, delivery typically takes around 10 to 14 days.

If your order has not arrived within 90 days of processing, it is eligible for a refund or free reshipment. Please contact us at support@benzbae.com for assistance.


Question: How much is the shipping cost?
Answer: We offer free shipping on orders over $65 to major countries in Zone 1. If your order is less than $65, a standard shipping fee of $4.95 applies.

For countries in Zone 2, we provide premium shipping as there are no reliable standard shipping options available. The cost for premium shipping is $49.95.

If your location is not covered under our current shipping zones, we will contact you with the applicable shipping rates and estimated delivery times.


Question: How do I track my order?
Answer: You can check the status of your order at any time by visiting our website Track Your Order. If you have any questions or need further assistance, feel free to reach out to our customer support team at support@benzbae.com.

Question: Where is my order?
Answer: Once your order has shipped, a confirmation email will be sent to the email address you provided during checkout. If you haven’t received the email, please check your spam or junk folder and ensure support@benzbae.com is added to your safe sender list.

Question: How do I return an item?
Answer: Please refer to our refunds and returns policy for detailed instructions on how to return an item.

Question: My order won’t go through. What should I do?
Answer: If you’re still receiving an error message after double-checking your credit card information, billing, and shipping address, please ensure you are using the latest version of your web browser.

Question: Will I have to pay for international taxes and duties?
Answer: Your order may be subject to import duties and taxes, which are imposed once the shipment reaches your country. Benzbae has no control over, and cannot be held responsible for, any duties or taxes applied to your package. You will be solely responsible for covering any additional charges required for customs clearance. Customs policies vary significantly from country to country; therefore, we recommend contacting your local customs office for detailed information. Please note that, on rare occasions, customs agents may delay the delivery of packages.

Question: What if my item is damaged?
Answer: If your item is damaged within 30 days of receiving it, you are eligible for a replacement. Please send the following details to support@benzbae.com:

• Order Number
• Full Name used to place the order
• Email address used to place the order

Once we receive this information, we will process and send you a replacement.

Question: What size should I order?
Answer: We’ve provided a convenient sizing chart next to each item in our store. We encourage you to review it carefully and even take your own measurements to ensure the best fit! Keep in mind that sizes may vary slightly across different types of apparel and footwear. If you have any questions or need further assistance, feel free to contact us—we’re happy to help.

 
Question: Why isn’t my tracking link working?
Answer: If the tracking link is not working, please copy the tracking number from your confirmation email and enter it directly on the shipping carrier’s website for detailed information on your package’s status.

If you are still unable to locate your package, please email us at support@benzbae.com with the following details:

• Order Number
• Full Name used to place the order
• Email address used to place the order

We will investigate the issue as soon as possible.

Question: My package never arrived. What should I do?

Answer: If you have not received your order after 45 days, please contact our support team at support@benzbae.com. Provide us with your full name, order number, and the email address used to place the order, and we will assist you promptly.

Question: How do I use my discount code?
Answer: To use your discount code, enter it in the “apply coupon code” section under “order summary” during the checkout process. Once you click “apply,” the discount amount will be immediately reflected in your order total.

Question: Can I use multiple discount codes on my order?
Answer: Only one discount code may be applied per order.

Question: What if I received the wrong item?
Answer: If you have received an incorrect item, please contact us at support@benzbae.com and provide the following information:

• Order Number
• Full Name used to place the order
• Email address used to place the order

We will ensure that the issue is promptly resolved to your satisfaction.

Question: Will my discount code work on sale items?

Answer: No, discount codes cannot be applied to sale items. If your cart includes sale items, the discount will not be reflected on those items. Only non-sale items will be eligible for the discount.

Question: I ordered 2 or more items but only received 1. Where is my second item?
Answer: We operate multiple fulfillment centers and offer a wide range of products that may not all be stocked in-house. As a result, when you order multiple items, they may be shipped separately. It is possible to receive one item before the others. Please do not be concerned if all your items do not arrive at the same time—they are on their way. You can use your tracking number to monitor the status of your orders.

 

Question: What is that smell on my apparel?
Answer: When you open your bag of garments, you may notice a strong vinegar smell. This is due to the pretreatment process we use before printing the designs on our garments. After the pretreatment is applied and the image is printed, the garment is sent through a dryer. Once the garment passes quality control, it is bagged and labeled for shipping, which can intensify the smell.

Removing the smell is simple. Just wash the garment inside out in cold water with a mild detergent, and the smell will disappear.

If you have any other questions about caring for your garment, please email our support team at support@benzbae.com.